How we handle your photos

Heirloom is run by Nadir Tech LLC, a US company. This page says what happens to what you send us.

Your photos

• We use the photo you upload only to restore it, show you the preview and make the order you pay for.
• Photos are stored privately and deleted automatically 30 days after upload.
• We never use your photos in ads, never sell them, and never use them to train AI.
• The restore is made by an AI image model (Grok Imagine by xAI, run through fal) that receives the photo only to process it.

When you order

Payment is handled by Stripe; we never see your card number. We keep your email (to send the file) and, for a framed print, your shipping address (to send the frame).

If you ask us to email your preview, we send that one email, with a link back to your photo, and nothing else. We don't add you to a mailing list.

Ads and measurement

If you arrive from one of our ads, the Meta pixel records that you visited, made a free preview or ordered, so we can see which ads work. No photo, name or email is sent with it. Turn on Global Privacy Control or Do Not Track in your browser and the pixel does not load.

Deleting sooner

Email support@heirloomframe.com and we delete your photos the same day.